1. Shipping times varies by location:


*Estimated Shipping Time

United States

8-14 Business days

Canada, Europe

8-15 Business days

Australia, New Zealand

8-15 Business days

Central & South America

10-20 Business days


8-15 Business days


15-30 Business days

Max delivery time – 45 business days.

*This doesn’t include our 2-5 day processing time.

*All shipping times exclude clearance/customs delays

2. Return policy: 100% money-back guarantee for damaged products. Contact us for return or refund within 15 days after the 45-day delivery period. Customer pays return shipping.

3. Order cancellation: Possible before shipping. Contact within 12 hours. Once shipped, can't cancel.

4. Wrong item? Notify us for a refund, no need to return the product.

5. Exchanges not offered. Notify us if you didn't get the expected product.

6. Tracking: You'll receive a tracking email. If "No information available," wait 5 business days. Contact us if still no info.

7. Package delivery: Your hair may be sent separately for logistical reasons. Contact us for any questions.

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