FAQ
1. Shipping times varies by location:
|
Location |
*Estimated Shipping Time |
|
United States |
8-14 Business days |
|
Canada, Europe |
8-15 Business days |
|
Australia, New Zealand |
8-15 Business days |
|
Central & South America |
10-20 Business days |
|
Asia |
8-15 Business days |
|
Africa |
15-30 Business days |
Max delivery time – 45 business days.
*This doesn’t include our 2-5 day processing time.
*All shipping times exclude clearance/customs delays
2. Return policy: 100% money-back guarantee for damaged products. Contact us for return or refund within 15 days after the 45-day delivery period. Customer pays return shipping.
3. Order cancellation: Possible before shipping. Contact within 12 hours. Once shipped, can't cancel.
4. Wrong item? Notify us for a refund, no need to return the product.
5. Exchanges not offered. Notify us if you didn't get the expected product.
6. Tracking: You'll receive a tracking email. If "No information available," wait 5 business days. Contact us if still no info.
7. Package delivery: Your hair may be sent separately for logistical reasons. Contact us for any questions.